body { font-family: sans-serif; line-height: 1.6; color: #333; max-width: 800px; margin: 20px auto; padding: 0 20px; } h1 { color: #2c3e50; border-bottom: 2px solid #eee; padding-bottom: 10px; } h2 { color: #34495e; margin-top: 30px; border-left: 4px solid #34495e; padding-left: 10px; } table { width: 100%; border-collapse: collapse; margin: 20px 0; } th, td { border: 1px solid #ddd; padding: 12px; text-align: left; } th { background-color: #f8f9fa; } .highlight { font-weight: bold; color: #2c3e50; } .note { background-color: #fff9db; padding: 15px; border-radius: 5px; border-left: 5px solid #fab005; margin: 20px 0; } .contact-info { background-color: #f1f3f5; padding: 20px; border-radius: 8px; text-align: center; margin-top: 40px; }

Shipping Policy

Effective Date: December 8, 2024

Thank you for choosing Lumine Skin. We are dedicated to ensuring your orders are delivered safely and efficiently. Please review our shipping guidelines below.

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1. Processing Times

All orders undergo a quality check and packaging phase before being dispatched:

• Standard Processing: 1-3 business days (Monday-Friday).
• Peak Season: During launches or holidays, processing may take 3-5 business days.
• Notifications: You will receive a confirmation email immediately after purchase, followed by a tracking email once your order ships.

2. Shipping Methods & Delivery

Service	Estimated Delivery	Cost
Standard Shipping	8 - 15 Business Days	FREE
Expedited Shipping	5 - 8 Business Days	Calculated at Checkout

3. International Shipping & Customs

We currently ship to the United States, Canada, United Kingdom, European Union, and Australia.

Customs & Duties: International shipments may be subject to import duties or taxes imposed by your country. These charges are the responsibility of the recipient and are not included in the order total.

4. Tracking Your Order

Once your package is on its way, we will send you a tracking number and a direct link to monitor your shipment. Please allow 24-48 hours for the carrier to update the tracking information in their system.

5. Modifications & Address Changes

• Before Shipment: Contact us immediately if you need to change your details. We will do our best to assist if the order hasn't been processed.
• After Shipment: We cannot redirect or cancel packages once they are in transit. Please verify your address at checkout.

6. Lost, Stolen, or Damaged Items

Delivered but Missing: If your tracking says "Delivered" but you cannot find it, please check with neighbors or your local post office. If the issue persists after 48 hours, contact us for assistance.

Damaged Goods: If your order arrives damaged, please email us within 7 days with photos of the product and packaging to arrange a replacement.